How do I know that your Customer Reviews are genuine?

All of our Patio Awning Reviews are completely genuine, and have been provided by our customers. Reviews are only edited to correct spelling mistakes, improve grammar, or remove names for privacy purposes.

To meet Advertising Standard Agency Regulations, all reviews must be:

  • From genuine customers (we have to be able to prove it)
  • Honest and true (we have to be able to prove what was said was genuine)
  • Unrewarded (we cannot publish reviews made on condition of a reward)
  • Factual (the content of the review cannot be misleading)
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Customer reviews are made in the following ways: 

Via Our Website: Anyone can use this form to submit feedback about our website, our blinds, or our service, which will then be used on our website.

Feedback Forms: On completion of an installation we ask customers to complete a form where they assess the different aspects of our work. They sometimes handwrite comments which we use on this website.

Unsolicited Mail: We sometimes receive unsolicited comments from customers in the form of letters, cards and emails, thanking us for our service, or providing feedback - often commenting on specific personnel.

Review Sites: Third party independent review sites publish Patio Awning Reviews, which we also use on this website. These reviews are added completely outside of our control, so include all customer comments - whatever they may be.

Despite offering quarterly and annual awards for the best, most helpful reviews, this is not an incentive to provide reviews – and certainly not a reward for providing anything untrue. This is to prompt people to provide an in-depth and meaningful response that will help future customers make a more informed decision, so we are just encouraging people to be more detailed in their replies.

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